Important update regarding Stage 3 Stay at Home Restrictions in Metropolitan Melbourne (including Mornington Peninsula).
We are monitoring the current COVID-19 situation in Victoria very closely and would like to assure our patients and referring optometrists and GPs that we remain OPEN and are continuing to provide eye health services, as advised by the Australian health authorities and RANZCO.
The Premier announced that “seeking medical care and caregiving” is one of the four reasons people are permitted to leave home.
During this time, it is important for all patients with existing eye conditions and/or new symptoms to seek attention from an eye care specialist. In particular, patients with chronic eye conditions such as glaucoma, macular degeneration and diabetes are urged to prioritise their eye care appointments, as missed or delayed treatments can lead to irreversible vision loss.
It is safe and appropriate to leave home for medical care. Our doctors are also consulting by phone via telehealth, where possible.
At Peninsula Eye Centre, we are committed to keeping our patients and team members safe and we continue to observe strict infection control protocols and social distancing measures.
To prevent the spread of COVID-19, we have in place the following protocols and measures:
Increased Infection Control Procedures
In addition to our regular high standard of infection control and sterilisation, we are taking the following precautions:
- All patients, visitors and team members are required to wear a mask while at the clinic. A mask can be supplied if needed.
- Increased sanitation of hard surfaces in highly trafficked areas such as reception, waiting areas, clinical and consulting rooms
- All clinical and consulting rooms are sanitised after every patient
- Patient seating in the waiting areas has been spread out
- Protective screens installed at reception
- Slit lamp shields installed
- Additional hand sanitisers are available to be used in waiting area, reception, clinical and consulting rooms
- Removal of magazines & books
- Removal of coffee and tea cups and replaced with single use, disposable cups
Limiting Traffic Inside the Clinic
- We advise that only scheduled patients will be allowed into the consulting rooms and clinical areas and ask that support people (unless required for interpretation or mobility assistance) and family members don’t enter the clinic unnecessarily. We are happy to phone a support person to return to pick up the patient, if needed, at the conclusion of the appointment.
- At certain times, patients may be asked to wait in their cars instead of the waiting areas. We will call patients by phone to let them know when it is their turn to be seen.
Please call us to reschedule your appointment, and do not enter to the clinic if you:
- have travelled internationally in the past 14 days;
- are unwell with a fever, shortness of breath, cough or sore throat;
- have been in contact with a confirmed or suspected case of COVID-19.
- We are calling patients one day prior to their appointment and asking the above questions.
- All patients are asked to sign a declaration form upon entering our clinic to confirm the above points, prior to being seated.
- All patients are required to have their temperature measured at the forehead by staff as a condition of their appointment.
Team Members’ Health & Safety
- Team members must stay home if they are showing any signs of illness, even if mild, and will not return to work until it is deemed safe to do so by their doctor.
- All team members are having their temperature measured at the forehead upon entering the workplace.
- All team members are required to wear a mask while at the clinic.
We appreciate your full cooperation in this matter and thank you for continuing to help us maintain a safe and healthy environment.
For information on the coronavirus disease (COVID-19), call the Australian Government’s National Coronavirus Helpline on 1800 020 080. The line operates 24 hours a day, seven days a week.
For information on the Stage 3 restrictions for metropolitan Melbourne and Mitchell Shire from Thursday 9th July 2020, please see link: https://www.vic.gov.au/coronavirus-covid-19-restrictions-victoria