COVID-19 Update: We are OPEN and COVID Safe

Updated Monday, 9th November, 2020.

We are monitoring the current COVID-19 situation in Victoria very closely and would like to assure our patients and referring optometrists and GPs that we are OPEN and continuing to provide eye health services, as advised by health authorities and RANZCO.

During this time, it is important for all patients with existing eye conditions and/or new symptoms to seek attention from an eye care specialist.  In particular, patients with chronic eye conditions such as glaucoma, macular degeneration and diabetes are urged to prioritise their eye care appointments, as missed or delayed treatments can lead to irreversible vision loss.

Our doctors are also consulting by phone via telehealth, when appropriate.

Under the current restrictions in Victoria, you are permitted to attend your scheduled eye health appointment at Peninsula Eye Centre.

We have implemented a comprehensive COVID Safe Plan and, as always, your safety is our top priority.

The standard precautions prevail, and if you are unwell with any symptoms of COVID-19, stay home and get tested.  Maintain good hygiene – wash your hands regularly and cover your mouth when you cough or sneeze.  Keep your distance – remain at least 1.5 metres away from others.

How are we keeping everyone safe?  Please be sure to read our COVID-19 Visit Guidelines below before leaving home so that you know what to expect when you arrive.

COVID-19 VISIT GUIDELINES

At Peninsula Eye Centre, we are committed to keeping our patients and team members safe and we continue to observe strict infection control protocols and social distancing measures. 

To prevent the spread of COVID-19, we have in place a COVID Safe Plan and the following protocols and measures:

Increased Infection Control Procedures

In addition to our regular high standard of infection control and sterilisation, we are taking the following precautions:

  • All patients, visitors and team members are required to wear a mask while at the clinic.  A mask can be supplied if needed.
  • Increased sanitation of hard surfaces in highly trafficked areas such as reception, waiting areas, clinical and consulting rooms
  • All clinical and consulting rooms are sanitised after every patient
  • Patient seating in the waiting areas has been spread out
  • Protective screens installed at reception
  • Slit lamp shields installed
  • Additional hand sanitisers are available to be used in waiting area, reception, clinical and consulting rooms
  • Removal of magazines & books
  • Removal of coffee and tea cups and replaced with single use, disposable cups

Limiting Traffic Inside the Clinic

  • We advise that only scheduled patients will be allowed into the consulting rooms and clinical areas and ask that support people (unless required for interpretation or mobility assistance) and family members don’t enter the clinic unnecessarily.  We are happy to phone a support person to return to pick up the patient, if needed, at the conclusion of the appointment.
  • At certain times, patients may be asked to wait in their cars instead of the waiting areas.  We will call patients by phone to let them know when it is their turn to be seen.

Screening Patients 

Please call us to reschedule your appointment, and do not enter to the clinic if you:

  • have recently had a COVID-19 test and are waiting for your result;
  • have tested positive to COVID-19;
  • have travelled internationally in the past 14 days;
  • are unwell with a fever, shortness of breath, cough or sore throat;
  • have been in contact with a confirmed or suspected case of COVID-19.

In addition:

  • We are calling patients one day prior to their appointment and asking the above questions.
  • All patients are asked to sign a declaration form upon entering our clinic to confirm the above points, prior to being seated.
  • All patients are required to have their temperature measured at the forehead by staff as a condition of their appointment.

Team Members’ Health & Safety

  • Team members must stay home if they are showing any signs of illness, even if mild, and will not return to work until it is deemed safe to do so by their doctor.
  • All team members are having their temperature measured at the forehead upon entering the workplace.
  • All team members are required to wear a mask while at the clinic.

We appreciate your full cooperation in this matter and thank you for continuing to help us maintain a safe and healthy environment.

More Information 

For information on the current restrictions for metropolitan Melbourne, please see link: https://www.dhhs.vic.gov.au/coronavirus or call the Coronavirus Hotline on 1800 675 398, open 24 hours, 7 days.